Indonesian Firms Expanded Their Digital Transformation Efforts in 2021 But Fell Short Of Their Objectives


Indonesian companies have expanded their digital transformation efforts in 2021, but failed to realize the goals they set for 2020. Our recent survey in the country also shows that enterprises will place much more emphasis on aligning transformation efforts with business goals and metrics in 2022. Respondents identified technology strategy as a key transformation challenge, reiterating this strategy to be relevant and future-appropriate in a rapidly changing and uncertain world. The need for innovation. A comparison of our 2021 and 2020 survey results shows that:

  • More companies are committed to the digital transformation initiative in 2021. Nearly half of the services we have decided on in Indonesia in 2021 say that their firm is actively engaged in digital transformation. Although it will increase from 43% in 2020, it is less than the intention they announced in our 2020 survey. When we ask planners about preventing them from implementing their transformation in 2021, they often cite lack of non-technical skills (35%), technology strategies (33%) and data problems (32%).
  • A few companies still have no plans. Without an immediate plan to implement a digital transformation initiative, Indonesian companies are in the 8% clear minority, down from 13% in 2020. This is a positive indication that some companies have gone to the planning stage We can expect similar numbers to move from plan to implementation.

In 2022, accelerating digital migration remains a top business priority for Indonesian firms

Although the rankings have changed somewhat, the top business priorities have remained largely unchanged since 2020 and the focus has been on product and service improvement, revenue growth, brand reach and CX. Properly accelerating digital transfers is a top business priority. But Indonesian companies need to quickly address the growing challenge of adopting the right technology strategies to successfully deliver their business priorities.

Forrester clients can read more about the state of digital transformation in Indonesia and why Indonesian companies should adopt a future-fit technology strategy to make their businesses more adaptable, creative and resilient, reports: Digital Transformation State in Indonesia.

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