Text Abbreviations and How to Use Them


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Text abbreviations and acronyms are necessary, both online in social media and in your text
conversations with customers, colleagues, and other businesses.

Even if you don’t use them, your customers will, so you need to understand the common text abbreviations in order to communicate effectively as a business.

In addition, some text language abbreviations can be used in a professional context to improve your text communication.

Business text abbreviations

When you are texting co-workers or other businesses, you can rely on most people to recognize the following common abbreviations. Some of these abbreviations are also fairly well-known among average consumers as well. Here is a text abbreviations list with the most popular business acronyms:

  1. ICYMI – In case you missed it
    Internally, ICYMI is often used to update absent employees about meetings and other important information they were not present for. When texting customers, this could remind users to read your newsletter or take advantage of a sale that is about to end.

    ICYMI: Last chance to take advantage of our summer sale! [Link]


  2. TBA/TBD – To be announced/To Be decided
    TBA and TBD can prevent a lot of unnecessary queries about a new product or promotion that you have not yet finalized.

    We’re excited to announce our latest product, find out more here: [Link] Release date: TBA


  3. WIP – Work in progress
    If you are sending a work file to your team for feedback or just to show them the project taking shape, WIP reminds them it is unfinished.

    Hi Team, I’ve attached the WIP landing page redesign, let me know what you think!


  4. T&C – Terms & conditions
    When you need to link to your terms and conditions in a text message, T&C can help shorten the message and sounds a little less stiff and serious.

    Thanks for signing up for our services! Please read our updated T&Cs: [Link]


  5. DND-Do not disturb
    DND lets co-workers know you are busy with something important at the moment. It is useful to schedule DND texts for your team before an important meeting or create an automated DND response while your phone is on silent.

    DND: I’m in an important meeting and unable to reply, please direct urgent messages to [Team Member]


Alert and update abbreviations

The following abbreviations are useful for keeping your team and customers updated with the latest information:

  1. BAU – Business as usual
    Including BAU is a quick way to let people know your company will be operating normally, which can be useful if current events have created uncertainty about whether businesses will be open in your area.

    Hi [Name], it’s BAU at our online store today, so don’t worry if you haven’t placed your order yet!


  2. ETA – Estimated time of arrival
    Texting ETA lets the recipient know when to expect an order or update. If a team member is waiting for you to upload important information or files, or a customer is waiting for an urgent delivery, an ETA text can help them plan around its arrival.

    Hi [Name], our courier is on the way with your delivery! ETA: 10 am-12 pm


  3. OOO – Out of office
    OOO lets customers or employees know that you are not available, and usually also provides the time or date you will be back again.

    I’m currently OOO, but I’ll be available again on April 10th.


  4. OOH – Out of hours
    Use OOH to let people know at which times they will not get a response from you. Creating automated OOO and OOH responses is useful for setting expectations when someone texts you outside of working hours.

    OOH: Thanks for your text. I’ll get back to you between 9 am-5 pm on weekdays.


  5. EOD – End of day
    EOD establishes a rough deadline, which can be used if you don’t know exactly when a task or order will be ready but want to give assurance that it will be handled today.

    Hi [Name], we are sorry for the problem you are having with our app. We are working on a fix and will send out an update by EOD.


Common text abbreviations

The following text abbreviations are not specific to business use, but they can be useful to communicate more casually with both customers and your team members. These will almost certainly appear in your incoming texts at some point, and you can safely use them in text conversations without setting the wrong tone.

  • ASAP – As soon as possible

    An urgent response to the text is needed.

  • AKA – Also known as

    AKA provides other names a business, product or technology might be known by.

  • TIA – Thanks in advance

    TIA can make requests made over text more friendly and polite.

  • LMGTFY – Let me Google that for you

    LMGTFY is a polite way of telling someone they should look something up for themselves.

  • N/A – Not applicable or Not available

    N/A is used when a question or situation does not apply to you.

  • FYI – For your information

    FYI can introduce important information such as meeting notes for employees, or order details for customers.

  • BTW – By the way

    What does BTW mean in texting? It introduces less important information, for example letting a customer know about other items that are on sale as you confirm their order.

  • AFK – Away from keyboard

    It is a common way for computer users to say they are going offline temporarily.

Casual Text Abbreviations

Most of the following abbreviations are too informal or open to misinterpretation for you to use, but there is still value in knowing them. They might still appear in texts sent to your business, and also in social media posts or reviews online.

It can be difficult to know what people are trying to say without knowing these common text abbreviations! Questions like “What does bbl mean in texting?”, “What does ty mean in a text message” or “What is IDC in texting?” will find their answer below:

  • RN – Right now
  • W/O – Without
  • SMH – Shaking my head
  • NP – No problem
  • TL;DR – Too long; Didn’t read
  • BC – Because
  • TBH – To be honest
  • IDK – I don’t know
  • IDC – I don’t care
  • TY – Thank you
  • IMO/IMHO – In my opinion/In my humble opinion
  • NVM – Never mind
  • BRB – Be right back
  • OT – Off topic
  • NRN – No reply necessary
  • BBL – Be back later
  • GTG – Got to go
  • IIRC – If I remember correctly
  • TBC – To be continued
  • AFAIK – As far as I know

Why should you know text abbreviations?

Knowing the common text abbreviations is a necessary part of being able to talk easily over text. 64% of baby boomers and 83% of generation Z want businesses to text more, so you can’t afford to be out of touch with everyday acronyms.

do you wish more businesses would use texting to communicate with you ?

Source

Improve customer experience

In addition to simply being able to read your incoming texts without confusion, using text abbreviations can help you set a more relaxed tone to connect with customers.

It also lets customers know they can use texting abbreviations themselves. This can save them time and make texting within your business more convenient. While your business is able to use texting apps and templates to quickly send messages, it is important to remember that your clients aren’t.

Improve readability

Furthermore, good use of text abbreviations makes your messages shorter and easier to read. The average smartphone screen can only display a handful of words per line, so text abbreviations can help reduce the amount of space a sentence occupies. Shortening messages by using the right SMS language can also reduce your cost per text.

Mistakes to avoid

While using text abbreviations can help you save time and communicate more effectively with customers and your team, take care to avoid sending texts that are unprofessional or hard to understand. Knowing chat abbreviations and their meanings is important, but knowing the right context in which they can be used is crucial.

These are the 6 most common mistakes you should avoid:

  1. Texting shorthand
    Text abbreviations are not the same as using shortened spellings or replacing words with numbers. Texting shorthand such as u instead of you or gr8 instead of great makes your message harder to read, and can seem childish or lazy to many recipients.
  2. Overuse of abbreviations
    Much like texting shorthand, using too many abbreviations and acronyms in your message will have an impact on its readability. Additionally, it can be off-putting to the reader in the same way as a message full of jargon or buzzwords.
    Limit yourself to just a few abbreviations per text, and don’t try to string a sentence together entirely.
  3. Obscure abbreviations
    Text abbreviations only aid communication if everyone knows what they mean.
    When texting customers, avoid using business acronyms that your average customer can’t be expected to know, not to mention slang acronyms.
  4. Inappropriate abbreviations
    Text abbreviations like wtf are often used so casually that their actual meaning gets forgotten. If you would not text the full phrase in a business context, don’t use the acronym either.
  5. Using abbreviations at the wrong time
    Text abbreviations usually imply a more casual and informal tone.
    While this is great for connecting with customers, it could cause annoyance if your recipient expects you to be more formal. When you need to send bad news, such as a cancellation or delay, using text abbreviations may not be the best way to assure your customer you are taking the issue seriously.
  6. Using an abbreviation you don’t understand
    This is fairly obvious, but trying to use an abbreviation you don’t know the meaning of could backfire. Similarly, if someone texts you an abbreviation you don’t recognize, you can always Google it.

Conclusion

These text message abbreviations will help you understand clients and communicate better with your team.

Text abbreviations and text slang words are a part of everyday conversation, and as a result, it is important to understand how to use them appropriately in order to avoid giving the wrong impression. Following these tips will enable you to better connect with customers and your team via text messaging.


Alexa Lemzy

Author

Customer support person. Interested in customer success, growth, marketing and technology. Passionate about content, reading and travel.





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